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FAQs
1) Login & Password - I can't login or find my password.
Members can reset their passwords by clicking on the forgot password link and following the instructions on screen. *Resetting your password also works to setup your password for the first time.
Remember to check your junk folder if you do not receive the forgot password email.
If you are still having issues, please contact info@lgaa.ab.ca.
2) Conference Registration - I'm a member but it won't let me register under the member special pricing rate.
The email address you register with must match the email address we have on file for your membership and your current year membership fees must be paid.
If your email address is correct, login to your profile and check that your membership has not lapsed.
If you still are having issues, please contact info@lgaa.ab.ca.
3) My email address has changed - how can I still access the member portal and member rates?
To access the members portal (videos, resources, and member question forum, etc.), you must login with the email that was used to create your membership.
If your email has changed, (example you are at a new municipality), please contact info@lgaa.ab.ca and provide your new email address and contact details. Until your new email address has been updated in our membership system, your member login will still be tied to your original email address, used to create your membership.
4) Membership Renewals - I'm a current member, how do I renew my membership?
5) Membership Renewals - Are membership renewals based on when I joined or a specific date?
LGAA memberships are based on a calendar year. They run from January 1 - December 31 of the current year.
6) Payments - Can I pay invoices online with a credit card?
7) Member Questions Forum - How do I post a reply or ask a new question?
- Members will need to login to post a reply to an existing question as well as to create a new question.
- After logging in, visit the Member Questions page. Once logged in, you will see a Reply button on existing posts and an Add Topic button to post a new question.
8) Member Questions Forum - Can I subscribe to the LGAA Member Question Forum or just to a specific topic?
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- To subscribe to a topic, go to the Member Questions page and click on the topic that you are interested in. Then click the 'subscribe to topic' link.
- To subscribe to the forum (all topics) and get updates on all posts and replies, on the Member Question page you will see a link to subscribe to the forum or use this link subscribe today!
- To subscribe to a topic, go to the Member Questions page and click on the topic that you are interested in. Then click the 'subscribe to topic' link.
9) Member Questions Forum - I've subscribed to the LGAA Member Question Forum. How do I change the frequency that I receive updates?
After subscribing, you will automatically receive notifications on a daily basis. You can change the frequency so that you receive notifications immediately after each member posting or receive summary at the end of each week. Follow these steps to update your notification settings:
- Login to the website.
- Click on your name at the top right of the website.
- Click ‘View profile’ under your name (top right).
- Click ‘Edit Profile’.
- Click on the ‘Email subscriptions’ heading.
- Scroll down to the Forum Subscriptions section and use the drop down box to select your preferred frequency of notification (daily, weekly, or immediately).
- Click ‘Save’.
Note: To access the Member Question Forum, members must manually subscribe by going to the Member Question Forum page, login and click on the subscribe link.
10) How do I claim my First-Time Member credit voucher?
If you joined LGAA for the first time in 2022 or later, you received a promotional voucher of $100 towards any LGAA program. To use your credit voucher, please follow this instruction guide.